Gamification describes the strategic approach of enriching products, systems or services with game elements in order to promote and improve interaction with users. Game elements include, for example, competition with other players, scoring systems, and clear rules.

Gantt diagram
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A type of representation of project processes. It is often used in project management to record not only the individual tasks but also their dependence on each other. For example, as long as a service touchpoint is not completely implemented, no testing with real users can take place. This dependency is recorded in a Gantt chart.