we work with
The user-centric realignment of a service needs planning and courage – we provide advice with a strong strategic vision through the change process.
We evaluate existing service processes holistically from all perspectives and develop possible fields of action.
Putting ourselves in the shoes of different audiences is the basis for a large number of our projects and provides insights for designers from all disciplines.
We design new service touchpoints and make existing products and services fit for the future. In doing so, we always keep a firm eye on the corporate strategy.
In in-house developed training courses, we enable organizations to continuously evaluate, assess and improve their service offerings.
In research on service technologies and services, we pay attention to user-centeredness. So that the outcomes are accessible to all.
post@whydoesrobin.de
