BVG's customer service has a lot to do and, accordingly, many processes. Our goal is to analyze these, redesign workflows and adapt service quality to the needs of passengers in the long term. Internal efficiency is just as important as real added value for customers and employees!

Together with our partners at Reflecting Systems, we combine two disciplines that belong together: Organizational development and service design. In this way, we guarantee that BVG's internal processes and the needs of its customers are optimally interlinked - despite the high level of complexity and the numerous parties involved in the public mobility sector. We are looking forward to the coming months and believe that teamwork makes the dream work!