Technological innovations, social upheaval and new working models are challenging companies and public authorities. But those who transform wisely win: more efficient teams, optimized workflows and services that are consistently and dynamically aligned with the needs of users.
We see change as an opportunity.
We know: Change can be challenging. But we are convinced that it opens up endless possibilities. That's why we guide companies through this process - with respect for the tried and tested, the courage to create something new and the involvement of all stakeholders. Our goal: improvements that create real added value - for customers, employees and the entire organization.
we work with
Our method case.
Strategy & Consulting
The user-centric realignment of a service needs planning and courage – we provide advice with a strong strategic vision through the change process.
Putting ourselves in the shoes of different audiences is the basis for a large number of our projects and provides insights for designers from all disciplines.
We design new service touchpoints and make existing products and services fit for the future. In doing so, we always keep a firm eye on the corporate strategy.
We can finally announce it ourselves: We have won the BVG's tender and, together with Reflecting Systems and a great team at Berliner Verkehrsbetriebe (BVG), we can now set up customer service in a future-proof, user-centered and digital way.
Transformation is not easy. But every day, people everywhere are working to adapt processes in a meaningful and human-centered way. We take inspiration from them and talk to managers from OBI, Berliner Sparkasse, congstar and many more about hurdles, challenges and the magical moments when a service simply works really well.
As a unit of why do birds we are surrounded by sound experts, motion design professionals and software specialists. Every day, we benefit from the close interaction of a team that is unique in its interdisciplinarity.
