We are why does robin. We consult and support companies and public authorities on their way to excellent customer service – with design expertise and a human-centered approach.
we work with
what we do
Solutions for a changing world.
Services have become part of our everyday lives: from bike sharing via app on the way to work, to booking the next doctor's appointment at lunchtime and online shopping on the couch in the evening. Every new technology creates new realities in life, to which services must adapt.
This means pressure to be innovative on the part of the service providers, as well as a need for intuitive use on the part of the recipients. This is exactly where we step in: At the interface between the two worlds, we support companies, organizations and public authorities in establishing a consistent communication and intuitive processes. With a glimpse into the future, we accompany you from the present to the future and never lose sight of the most important thing: the people for whom we design.
Our services
Strategy & Consulting
The user-centric realignment of a service needs planning and courage – we provide advice with a strong strategic vision through the change process.
Putting ourselves in the shoes of different audiences is the basis for a large number of our projects and provides insights for designers from all disciplines.
We design new service touchpoints and make existing products and services fit for the future. In doing so, we always keep a firm eye on the corporate strategy.
why is all about why and questions. As designers, we create service experiences that relieve and inspire. In interviews with experts from various fields, we discuss projects, insights and new developments from our work with companies, organizations and public authorities.
In our podcast, we want to share our curiosity and experiences in the fields of service design, customer satisfaction and user experience in order to gain new perspectives together.
As a unit of why do birds, we are surrounded by sound experts, motion design professionals and software specialists. Every day, we benefit from the close interaction of a team that is unique in its interdisciplinarity.
