We take a close look at how a service is really experienced on a day-to-day basis - by customers and employees. When dissatisfaction arises in service - among customers or in the team - it is rarely due to individuals. It is often due to structures, processes or blind spots that have crept in over time. Our Service Reality Check provides orientation: targeted observation in day-to-day work, discussions with employees and analysis of real customer concerns reveal key areas for action - for better customer experiences, smoother processes and more satisfied teams.
What we do
- 2-3 days of on-site support - Observation of real service processes and customer contacts - Analysis of current practice from the user's and employee's perspective - Derivation of concrete fields of action, prioritized recommendations and initial quick wins
Why it works
Our team consists of experienced service designers with a systemic, user-centered view. Each organization is accompanied with respect for its reality - open, structured, without prefabricated answers. No finger-wagging, but a constructive view from the outside.
Perfect for organizations that want to develop service in a targeted manner. At a fixed price. Clearly calculable and directly effective.
